Call Us at 314-402-8010 for Questions or to Book your St. Louis Balloon Flight

Day of Flight Information

The air is crisp and clear, all is quiet except for the occasional sound of the burner disturbing the perfect serenity that surrounds you. You float majestically somewhere between the trees and heaven watching life drift slowly past below. You take it all in, and think just how perfect this day has become and how awesome this experience is, and you wonder, why didn't I do this sooner??

Our balloon adventures begin at sunrise and just prior to sunset when you arrive at the meeting location We meet at: 2700 Ridge Point Drive, High Ridge Missouri 63049. From there we will transport you a short distance to our launch site where you will be able to watch us inflate the balloon. Soon after that we will lift off for a peaceful journey lasting approximately one hour. After your flight, when your feet find their way back to earth, the Balloons Over the Rainbow crew will be there to greet you and help you celebrate your voyage with the traditional champagne (or sparkling cider) toast, commemorative flight certificate suitable for framing, and memories to last a lifetime.

Call Flight Status Line

Prior to your flight, you will need to call the Flight Status Line. When you call the Flight Status Line you will receive confirmation of the flight meeting time and location.

For all flights, please call our Flight Status Line after 8:30pm the evening before your scheduled flight.
The Vegas Balloon Ride Flight Status Line is 314-402-8010.

Passenger Dress Code

For your comfort and enjoyment, we recommend you wear casual, comfortable clothing. Solid, flat footwear is essential (no high heels or sandals, please). It's no colder in the air than on the ground but you will be outdoors for 3-4 hours, so dress for the temperature of the day. Bringing a light sweater or jacket might make you more comfortable if it is cool first thing in the morning or after we land in the evening.

Do:

 Layers: So you can add or remove clothing as you see fit.
 Long pants and sleeves: To protect you against mosquitoes.
 Boots or sneakers: Hiking or rubber boots to travel on wet grass.
 Bring a hat: If you're sensitive to the heat, please bring a hat.

Don't:

 Heels or sandals: Avoid them to keep your ankles safe during a bumpy landing or on uneven and muddy terrain.
 Uncomfortable clothes: To climb in and out of the basket comfortably.

 Passenger Restrictions

In order to fly, passengers must be in good physical condition due to the possibility of a rough landing. All passengers must be able to climb in and out of the basket, stand for the entire flight and walk out of a field if necessary. As a result, we require that all of our guests meet the following minimum requirements to be allowed to fly:

  • Passengers must be at least 6 years old or older
  • Ages 6-18 requires a parent or guardian to fly
  • Maximum weight per passenger cannot exceed 280lbs / 127 Kilograms / 20 stone
  • Passengers maybe asked to be weight for accuracy at check-in
  • It is strongly recommended that someone in the party be able to communicate in English

For the safety of all our passengers, we cannot fly any passenger who have had in the past 2 years, or currently have, the following medical issues:

  • Expectant Mothers
  • Back, Neck, Knee, Hip, Joint, Bone, Osteoporosis or similiar issues
  • Innability to walk unassisted or stand for one hour unassisted
  • Uses a cane, walker, wheel chair, or scooter
  • Physical Limitations
  • Severe Auditory Restrictions
  • Recent surgeries or other conditions that may be aggravated during flight and landing.

We want everybody to be able to fly, but to do so safely. If there is anything you think we should know, or you are unsure of prior to your flight date, please do not hesitate to contact us to discuss. The Pilot in Command may cancel the flight, or deny a flight for any passenger for any reason and they are the final authority on all flight and passenger related decisions.

Policies

Please Read Our Policies

Paperwork

Each passenger will be required to complete a Passenger Liability Waiver. Please bring it with you to your flight as the pilot will be collecting them. You can find a copy of this document by clicking below.

Liability Waiver

Meeting Lcation

Address: 2700 Ridge Point Drive, High Ridge Missouri 63049

Email:

Telephone: Reservations/Information Line: (314) 402-8010   8am - 7pm daily
Flight Status Line: (314) 402-8010

Meeting Location: 2700 Ridge Point Drive, High Ridge Missouri 63049

On the day of your balloon flight, meet us at your designated location to begin your hot air balloon ride.

Your Hot Air Balloon adventure begins when you meet your pilot and flight crew for a flight information session. Our passengers and pilots meet approximately a 1/2 hour before sunrise. Passengers are then transported to our launch location where they will watch in awe as the hot air balloons are inflated like a colorful canopy. After a safety briefing our passengers embark on an experience of a lifetime. Approximately an hour later we land and enjoy a champagne toast while sharing memories and stories of ballooning. Passengers are then returned to our welcome center. Please plan 3-4 hours for the complete adventure.

About Your Flight

Balloons Over The Rainbow invites you to view the St. Louis area as you've never seen before! Get carried away in a Hot Air Balloon adventure and experience something you’ve not done before. Our sunrise and sunset flights are scheduled seven days a week, weather permitting. We meet 1 hour prior to sunrise and sunset and then travel to one of our many launch sites. Inflation takes about 20 minutes and then we are airborne!

The flight is approximately 1 hour and we will ascend anywhere from tree tops to several thousand feet high. Once you’re airborne, the pilot will point out spectacular sites of this area, from theme parks to the Orange groves and forests, to swamps absolutely untouched for thousands of years. Our flying area has many wonderful things to see.

After landing, a traditional champagne toast is held to celebrate your wonderful adventure. Non-alcoholic beverages are also available. We will then return to the meeting location. Most importantly, we are a fully licensed and insured business. Our pilots are all FAA certified, highly experienced and are full-time professionals.

Passenger Limitations

For the safety of all our passengers we enforce the following flight restrictions:

All passengers must be 6 years of age or older. Age 6-18 requires parent or guardian to fly.

Maximum weight per passenger cannot exceed 280lbs / 127 Kilograms / 20 stone, passengers may be asked to be weighed for accuracy at check-in.

It is strongly recommended that someone in the party be able to communicate in English.

Passengers with the following conditions cannot fly:

Expectant Mothers.

Back, Neck, Knee, Hip, Joint, Bone, Osteoporosis or Similar Physical issues within 2 years.

Inability to walk unassisted or stand for one hour unassisted. Canes / Walkers / Wheel chairs / Scooters not permitted.

Recent Surgeries or Other Conditions that may be aggravated during flight and landing.

We want everybody to be able to fly, but to do so safely. If there is anything you think we should know, or you are unsure of prior to your flight date, please do not hesitate to contact us to discuss.

Flight Requirements

All flights are weather dependent.

The Pilot in Command may cancel the flight, or deny a flight for any passenger for any reason and they are the final authority on all flight and passenger related decisions.

All Private flights require a minimum of 2 passengers to fly

All non private flights require a mimumum of 4 passengers to fly. As a result, you will be with other guests on all non private flights

All passengers are required to read and sign our passenger release prior to flight.
Click here to review our passenger release document.

Accessibility and service animals

Unfortunately none of our aircraft are considered handicapped accessible. They are unable to accommodate wheel chairs and do not have doors to allow for access other than climbing over the sidewall of the basket. There is also no way for the aircraft to be modified to be made handicapped accessible. Additionally, we love animals and want them to be safe and protected. This unfortunately means that we do not allow service animals onboard or around the aircraft. Hot Air Balloon burners are loud and will scare many animals. It is simply not safe or prudent to allow a service animal in or around the aircraft.

Flight Certificate Delivery

All flight certificates are emailed within 24 hours of order receipt. If you are unable to receive and/or print the flight certificates via email, please call us and we will mail the certificates via US Postal service. When US Postal Service delivery is requested, we will ship them within 48 hours of order receipt.

Scheduling Flight Certificates given as gifts

Simply present the flight certificates and other paperwork to whomever you intend to give the ride, and have them contact us to schedule, or they may schedule on our website using the codes on the flight vouchers. Since we will not know to whom they have been given, we will not contact you to schedule. It is your responsibility to make sure the recipient contacts us to schedule their ride. Please ask the recipient to have a calendar handy when calling so we can pick a mutually agreeable time. If we are unable to fly the first opportunity for any reason, they can contact us to reschedule at their convenience. Flight Certificates issued by us do not expire unless they are forfeited or were donated by us for a charitable donation. Any charitable donation certificates will expire 1 year after the issue if no expiration date is on the certificate.

Flight status hot line

Once your reservation is completed, and you have received a confirmation from us, you are confirmed for that specific day's flight. The email confirmation will include the flight status line number to call before your flight. You are required to call that number at the time indicated in the email to get the status of your scheduled flight. The flight line will inform you of three options: 1. that the flight is a go, 2. on a weather hold, or 3. canceled. It will also provide instructions about how to proceed based upon the flight status. If the flight is on, it will include the meeting time at our meeting location, the address of the meeting location, and hotel pickup information for those who reserved round trip hotel pick up transportation.

Please note hot air ballooning is weather dependent and that we do expect all guests to be in the local area prior to your flight; to avoid being late or missing your flight please make necessary preparations. Balloons Over The Rainbow will not be responsible in the event you do not arrive for your flight. This is true even if the flight is placed on a weather hold. If something changes on our end, such as weather, we will amend the flight status line, so please check the flight status line one more time in the morning prior to leaving for the flight location. It is your responsibility to ensure we have a valid contact phone number and you are available. Please arrive at the given meeting location on time. We will leave for the launch site approximately 10 minutes after the meeting time. If you are not present, you will be considered a no-show. Please see the policy below on no-shows. If the weather is unsafe to fly, we will work with you to reschedule your flight.

Meeting Location

We ask that you call the flight status line after 8pm the evening before your flight. The flight line number is (407) 374-2622. This recording will have the status of the flight, as well as any last minute updates for the flight information (if any). It also contains the address of our meeting location and other pertinent flight information.

We will meet you at at 2700 Ridge Point Drive, High Ridge Missouri 63049.

No-Show Policy

A "No-show" is anyone who fails to show up for a flight after scheduling a flight. No-shows have a substantial impact on our business. As a result of no-shows we either flew an aircraft only partially full, or we didn't fly at all. Either way we incurred the same expense to fly whether we were able to fly you or not, therefore a no-show will result in a forfeiture of your flight fee, certificate, voucher or deposit and we will consider our obligation for that flight to be fulfilled. No refund will be possible since we incurred the cost of the flight in your absence.

Please make sure to allow sufficient time for arrival at the meeting location, and call us if you are running late. If you are using a third party certificate of any type to pay for your flight, that voucher will be redeemed and considered used and you will not be entitled to a refund from that third party agency. Should you manage to get a refund from them, we will charge the card you provided us at scheduling for your flight fee. There are no exceptions to this policy under any circumstances.

Credit Card Payments

We are diligent in ensuring your credit card information is protected and not used without your permission. If you are paying for your reservation with a credit card, the cardholder must present the credit card used AND a valid photo ID upon check-in on the day of your scheduled activities. If the cardholder will not be present at check in, we will require some additional documentation PRIOR to the day of your scheduled activities. Please contact our customer service agents who will be happy to assist in completing these verification steps with you. Please note that if we are unable to verify the cardholder with a valid photo ID, your party will not be able to fly.

Weather Cancellation Policy

Weather is always a concern and does force cancellations and rescheduling of flights. If it clearly isn't going to be safe to fly on your date and time, the flight status line will announce this as soon as the decision is made before the flight. Please call us the next business day to reschedule your adventure. If the flight is on, we will provide specific meeting times and locations for the morning's adventure.

If the weather forecast isn't clear for the next morning, we will place the flight on a weather hold and ask everyone to call about 1 hour before the morning's expected meeting time to get an updated forecast. At that time we will let you know for sure if the flight is on. If we must cancel your flight due to weather, simply call us to reschedule your flight. If you are unable to reschedule, and you paid us directly for your flight, please call us for your options.

Cancellation Policy

If you cancel at least 48 hours prior to your scheduled flight, there is no penalty and you may reschedule. If you cancel with less than the required notice, or fail to show up the morning of your flight, we will charge the full amount to the card on file as a cancellation fee, or your flight certificate, voucher or prepayment will be considered forfeit and you will not be allowed to reschedule that reservation. No credit will be given in any way for cancelling with less than the required notice or for no-shows.

Refund Policy

All flight certificates and prepaid flights purchased directly from Balloons Over The Rainbow are fully refundable within one (1) year from the date of purchase as long as either no flight has been scheduled, or you cancel your first scheduled flight at least 48 hours prior to flight time. All refunds will be issued to the original purchaser in the original purchase method (credit card purchases will be refunded via the same credit card) if possible. If not, a refund will be issued via company check. No refunds will be issued to no-shows, those that show up intoxicated, or anyone whose flight certificate, flight, or voucher has been forfeited for any reason. No refund will be granted after one (1) year from sale. Even if the certificate is not refundable, as long as it hasn't been forfeited or used, it can still be used. There are no exceptions to this policy.

If you are eligible for a refund, we will process the request within 7-10 business days. If your flight was purchased through any third party, you will have to discuss any refund request with them. We are not able to provide refunds for any third parties for any reason.

Payment Options

We are pleased to accept MasterCard, Visa, Discover, American Express, and cash.

We do not accept checks as a form of payment.

Privacy Policy

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. The information collected includes name, email address, mailing address, payment information and other personal information such as passenger weights that might be required in order to schedule a hot air balloon ride.

We will use your information to respond to you regarding the reason you contacted us and to schedule and execute hot air balloon rides and other services you might contract with us to perform. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control over this Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you unless it specifically relates to a flight purchased, executed or canceled. Flight related data will not be deleted.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and off line.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information off line. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Changes to this Policy

We may make changes to this privacy notice from time to time. You may check back on this page at any time to see our current policy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via the email address on this website.